Inter-Facility Transfers
RNR is proud the be the primary provider for a number of hospitals, and hospital groups in Ontario. RNR fills the need for non-urgent patient transfer services within the public health system by providing their services in the transportation of patients who are stable from one facility to another, . RNR also provides transport for patients that are in the public health system when they need to go to different hospitals for specialty appointments or specialist treatments. RNR provides a vital service that helps to keep our public health system running smoothly and efficiently.
How do I make a booking?
Booking with RNR is easy. Call our toll free number (1-866-567-1001) and one of our dispatchers would be happy to assist you. Be sure to have your patient information ready, as well as your payment information.
What are my payment options?
RNR accepts Visa and Mastercard over the phone, or cash upon our crews arrival at the point of pickup.
What information is required when booking?
-Patients name
-Type of transfer (wheelchair or stretcher)
-Pick up location (Facility, Floor, Room Number)
-Drop off location (Facility, Floor, Room Number)
-Appointment Time
-Does the patient have a DNR (Do Not Resuscitate)
-Is the patient on Oxygen, and if so how much
-Patients weight
-Is the patient is under any isolation precautions
-Is there an escort accompanying the patient
Can family travel with the patient on the transfer?
Yes, RNR welcomes family to travel along on patient transfers, providing it does not interfere with patient care.
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*PLEASE NOTE: THIS TRANSFER REQUEST MUST BE CONFIRMED BY OUR DISPATCH DEPARTMENT.
IF YOU HAVE NOT RECEIVED A CALL FROM THE DISPATCH DEPARTMENT WITHIN 30 MINUTES,
PLEASE CALL 1-866-567-1001.