Local Health Integration Networks:
LHINs are the only organizations in Ontario that ensures Ontarians have access to an effective and efficient health care system, which delivers improved health care results and a better patient experience.
Community Hospital Infection Control Association -Canada:
CHICA encourages ideal practices in infection prevention and control, and is dedicated to the health and safety of Canadians.
RNR Accessible Customer Service Policy:
Communication: RNR will communicate with people with disabilities in ways that accommodate their disability.
Service Animals: RNR welcomes persons with disabilities and their service animals. Service animals are allowed on company property that is open to the public. Service animals are also permitted if required to accompany a patient on a transfer.
Support Persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. A support person may also accompany a person with a disability in the transfer units; provided that it does not compromise the health of the patient or the safety of the crew.
Training: RNR will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. Individuals in the following positions will be trained: Attendants/Drivers, Team Leaders, Managers, Dispatchers, Office Support Staff
Notice of temporary disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities including patient transfer or office access, RNR will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. In this event, the notice will be placed on RNR’s website.
Feedback process: Customers who wish to provide feedback on the way RNR provides goods and services to people with disabilities can verbally call our main number and speak with a company representative who will either take a statement to pass along to management or provide an email address for direct communication with management. All feedback, including complaints, will be reviewed by management. Complainants can expect to hear back in 14 business days.